Network Engineer

Switchfast Technologies, now part of Ascend Technologies, is looking for a Network Engineer to provide operational support for clients' network infrastructure. The role involves maintaining existing networks, assisting with projects, and ensuring compliance and stability of client systems.

Responsibilities:

• Address escalated tickets for complex operational issues in client networks
• Maintain clients’ existing networks to ensure stability and compliance, and to address any issues and failures that arise during normal operation
• Communicate with clients regarding status of open tasks daily
• Assist with projects for data network design, development, and implementation, working in conjunction with professional services teams
• Follow established processes for all work, adhering to Ascend’s quality standards
• Development of documentation for client networks, including network diagrams
• Work with vendors for support case resolution
• Assist in mentorship/training of junior engineers
• Participate in an on-call rotation to provide off-hours support

Requirements:

• Ability to communicate complex technical problems clearly to customers, with appropriate understanding of business impact and empathy for the client's situation
• A strong sense of urgency (required)
• Minimum 3 years Network Engineering experience (preferably at an MSP)
• Experience with network technologies from Fortinet, Cisco, Aruba, Palo Alto, and Ubiquiti
• Experience with cloud networking concepts in Azure and AWS
• Extensive knowledge of network protocols, services, and monitoring tools
• Cisco CCNA and/or CCNP, or Fortinet FCP certification or equivalent working experience is required
• Ability to learn about new technologies rapidly and continually
• Knowledge of VoIP technologies preferred
• Bachelor's degree or higher in Computer Science, Information Technology, Management Information Systems, or related degree program