Key skills
IT Service ManagementEnterprise Process ImprovementServiceNowSDLC MethodsAgileScrumKanbanIT OperationsITIL CertificationProcess DocumentationProcess AutomationGovernment IT PolicyStakeholder ManagementWorkshop FacilitationSDLCProject Management
About this role
PBG Consulting LLC delivers mission-focused solutions that eliminate inefficiency for federal agencies. They are seeking an IT Senior Business Analyst to improve the delivery of IT services by streamlining enterprise workflows and aligning performance and budget processes.
Responsibilities:
- Improve enterprise project management workflows (e.g., ServiceNow) by eliciting requirements with stakeholders and partnering with development teams through implementation
- Evaluate the effectiveness, efficiency, and consistency of the way that CIOO delivers IT services for the FDIC. Identify bottlenecks, redundancies, and opportunities for improvement
- Identify opportunities to streamline processes, leveraging best practices, and aligning efforts across the CIOO organization
- Develop recommendations for process improvements, including potential for automation, technology integration, and policy changes
- Create detailed documentation of the optimized processes, including standard operating procedures (SOP's) and training materials
- Facilitate the implementation of recommended improvements, providing training and support to CIOO resources
- Establish metrics and a framework for monitoring the process performance
- Support the development of key deliverables such as Process flow diagrams, process maps, SOPs, Implementation plans, future-state analysis, current-state analysis, and Stakeholder Briefs
- Set strategic direction for enterprise process improvement, performance, and budget functions
- Apply SDLC methods (Agile/Scrum/Kanban and traditional) to workflow design and delivery
- Lead workshops and brief senior executives; produce clear SOPs, guidance, and training documentation
- Experience implementing IT Policy initiatives and aligning IT Policy to government frameworks
Requirements:
- 10+ years of experience in IT Service Management, IT operations, or enterprise process improvement
- Master's degree in Information Technology, Information Systems, Business Administration, or a related field
- Must be a US Citizen
- Ability to obtain public trust clearance
- ITIL Certification
- Experience supporting federal government programs
- Experience working with enterprise service management platforms
- Experience developing process training or organizational change documentation