Customer Service Representative (FT- 1.0 FTE, Day Shift, Remote)

Bozeman Health is a healthcare organization seeking a Customer Service Representative. The role involves providing effective customer service to patients and internal departments, managing calls, and resolving customer complaints or concerns.

Responsibilities:

• Answer phones to respond to all inquiries made by patients, internal departments and other medical facilities. Learn to manage between 65-80 inbound and outbound calls per day
• Make outbound calls to contact patients about their balances, offer financial assistance options, payment arrangements or validating insurance coverages
• Screen and rout patient calls to other departments efficiently
• Respond to patient questions and needs by utilizing Epic efficiently
• Maintain great working relationships and effective communication within the department and with other departments for the benefit of the patient

Requirements:

• Six (6) months of experience serving a large number of customers in a fast-paced environment
• Six (6) months of experience using a computer and typing with proficiency and accuracy
• High School Diploma or Equivalent
• Prior work experience with medical and billing terminology
• Prior work experience in healthcare