Strategic Account Manager

Leverege is an innovative company focused on enhancing automotive service center operations through their AI-native product, PitCrew. They are seeking a Strategic Account Manager to manage customer relationships from pilot to enterprise-wide expansion, ensuring successful conversion and growth of accounts.

Responsibilities:

• Own the customer relationship from pilot through enterprise-wide expansion
• Convert pilots to paying customers. Shepherd customers through their pilot, demonstrate value, navigate procurement, and close the conversion. Lead with ROI, not features
• Drive store-by-store expansion and tier upgrades. Our pricing is per store, per month, with multiple tiers. More stores and higher tiers are the growth levers. Work with customers to build expansion roadmaps and execute against them
• Build trusted relationships with customer stakeholders from store managers to senior operational leaders. Map the internal power structure. Identify who has influence, who makes decisions, and who can block them
• Partner closely with the Product Delivery team who handles the technical implementation (edge appliance deployment, camera configuration, AI model tuning). You own the relationship; they own the rollout logistics. The partnership between these functions is critical
• Help shape the customer growth playbook. Document what works: talk tracks, objection handling, stakeholder engagement strategies, pilot-to-expansion milestones. You'll have real input into how Leverege runs accounts, not just execute someone else's playbook
• Travel to customer sites 1-2 times per month. Face time with customers is invaluable, especially for larger accounts. You'll visit auto shops, tire centers, and quick lubes across the country. This is a product that lives in the physical world, and so should you