Partner Account Manager

Role Overview

• Own a portfolio of key/strategic partners, serving as the primary contact and trusted advisor to the account.
• Establish and maintain strong relationships within key partner accounts to ensure alignment and drive mutual business outcomes.
• Co-develop and execute joint go-to-market plans that drive revenue growth, adoption, and deepen market penetration.
• Partner closely and collaborate with other B2B segments (MCM/CL/Auto) to understand their strategic goals and align the PAM goals to them.
• Be a trusted advisor, both internally and externally, to drive the proper messaging and awareness for different solutions (i.e. UltraFICO/Plaid, DLP, 10T, etc.).
• Join meetings with team members from other segments to be the solution specialist for the strategic solutions owned by our team (UltraFICO, DLP, etc.).
• Lead partner enablement by delivering training, sales tools, and product education that help partners effectively position and sell FICO Scores to their clients.
• Collaborate with internal teams (marketing, product, analytics) to align partner needs to our innovations/roadmap.
• Advocate for partners internally, capturing feedback and translating it into product improvements, new features, and differentiated solutions by vertical.
• Negotiate and manage partner agreements, including renewals, expansions, and commercial terms, in coordination with internal teams (legal/finance).
• Maintain accurate client records and pipeline activities in CRM systems and track to KPI’s/KPM’s.
• Monitor partner performance including revenue, pipeline, and market penetration; analyze data to surface insights and recommend actions to optimize growth.
• Own the Strategic Business Plan development along w/ internal & external stakeholders and use as a living document to drive future growth and progress.
• Stay current on the competitive landscape, regulatory changes, and industry trends to expertly help partners leverage FICO solutions to drive business outcomes.
• Be the “face of FICO” to strategic partners and the broader industry through client meetings, conferences, speaking engagements, and promotion of FICO initiatives.

Requirements

• 7+ years of substantial experience in financial services with partner account management.
• Excellent communication, organization, and follow‑up skills with a strong customer focus.
• Comfort operating in a matrixed, cross‑functional environment.
• Proven experience building strategic partnerships with lenders using a consultative approach, with demonstrated success engaging at the C-suite and executive level.
• Established professional network of decision-makers and influencers within mortgage tri-merge reseller space.
• Strong ability to listen actively to partner needs and translate complex technical capabilities into compelling business value propositions.
• Excellent relationship management, project coordination, and follow-through capabilities with multiple stakeholder groups.
• Ability to travel, depending on partner meeting schedules and industry events.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences in a high-profile role.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.