Adoption Marketing Events Manager

Cypress HCM is seeking an Adoption Marketing Events Manager to support the Adoption Marketing team at Adobe. This role focuses on project management, customer program coordination, and operational support for large-scale customer engagement initiatives.

Responsibilities:

• Support Adobe Champions, Adobe’s premier customer advocate program consisting of 220+ enterprise customers across CX solutions
• Manage the application process for the 2026-2027 Adobe Champion class
• Coordinate end-to-end judging workflows across six solution areas
• Track submissions, timelines, stakeholder alignment, and judging panel coordination
• Support onboarding and offboarding processes for strategic customer advocates
• Manage communications, documentation, enablement tracking, and operational workflows
• Execute logistics for the Adobe Champion Forum multi-day in-person event
• Coordinate vendors, catering, AV, room logistics, scheduling, and onsite execution
• Build and maintain run-of-show documentation and internal event communications
• Coordinate speaker preparation, slide collection, and product team participation
• Support planning and execution for Adobe Summit 2027
• Partner with adoption marketers on event programming and session coordination
• Work with the centralized Summit team on scheduling and event logistics
• Support customer content delivery for Skill Exchange at Summit sessions

Requirements:

• Bachelor's degree in Business, Marketing, or related field
• 5+ years of experience in events, marketing, customer marketing, or program management
• Strong experience managing complex event logistics and cross-functional coordination
• Experience supporting customer advocacy or customer engagement programs
• Ability to manage multiple timelines, stakeholders, and deliverables simultaneously
• Strong written and verbal communication skills
• Highly organized, self-directed, and execution-focused
• Comfortable operating in fast-paced, dynamic environments
• Experience leveraging AI tools or agents to improve operational efficiency
• Marketo experience is a plus