Technical Service Engineer (f/m/x) - Switzerland

MADx – Macro Array Diagnostics GmbH has revolutionized allergy diagnostics and operates successfully in over 90 countries. They are seeking a Technical Service Engineer to perform maintenance and servicing of laboratory equipment, provide customer support, and ensure quality assurance of their diagnostic products.

Responsibilities:

• Performing regular maintenance and repair work on laboratory equipment and systems to ensure optimal performance and extended service life
• Identifying and analysing technical faults in devices and systems, troubleshooting, and carrying out the necessary repairs
• Installing and commissioning new equipment, including training laboratory personnel in its proper use and operation
• Providing technical assistance and advice to customers, ensuring a high level of service and satisfaction
• Accurately recording all work carried out, including service reports and technical documentation
• Managing the procurement, replacement, and stock of spare parts as needed
• Ensuring all equipment meets relevant quality standards and compliance regulations
• Coordinating the delivery and installation of equipment to laboratories or medical practices
• Supporting the sales team through participation in national trade fairs and congresses, as well as maintaining close collaboration with sales colleagues

Requirements:

• Located ideally in the Freiburg (DE) or Vorarlberg (AT) region
• Completed training in electrical engineering, medical technology, mechatronics, or a comparable technical qualification
• Proven experience in the maintenance and repair of laboratory diagnostic equipment, ideally within the medical technology or laboratory sector
• Strong technical aptitude with the ability to quickly understand and diagnose complex systems
• A self-motivated, solution-focused approach and a high degree of personal initiative
• Excellent communication skills, both when engaging with clients and collaborating within a team environment
• Willingness to travel extensively across the UK and flexibility to support a variety of customer sites as required
• Solid IT proficiency, including MS Office, service software, and experience with laboratory or practice information systems