Business Systems Analyst 1

IQVIA is a leading global provider of clinical research services and healthcare intelligence. As a Business Systems Analyst 1, you will assist in providing systems support to develop and enhance business systems while collaborating with a software development team to troubleshoot issues and analyze data.

Responsibilities:

• Assist in defining system scope and objectives through research and fact-finding combined with a basic understanding of business systems and industry requirements
• Analyze business and user needs, document requirements, and revise existing system logic as necessary under guidance from senior team members
• Investigate reported issues, perform root cause analysis, and propose solutions before escalating to development
• Draft clear, professional communications and technical documentation for internal and client stakeholders
• Collaborate with international clients and cross-functional teams to ensure timely and accurate issue resolution
• Demonstrate strong organizational skills and attention to detail in managing tasks and documentation

Requirements:

• Bachelor's degree or equivalent experience
• Strong analytical and problem-solving skills with the ability to work independently and dive into complex issues
• Excellent organizational skills and attention to detail
• Clear, concise, and professional communication skills (written and verbal), including the ability to adapt for international stakeholders
• Proficiency in Microsoft Excel and other standard office tools
• Ability to learn quickly, take initiative, and work effectively in a collaborative, tight-knit team environment
• Basic SQL knowledge
• Prior experience in data analysis or business systems analysis
• Experience in client support or help desk environments, demonstrating a customer-first mindset
• Comfort with drafting technical documentation and professional communications
• Resourceful and proactive approach to problem-solving and continuous improvement