Customer Success Manager Assoc

Moody's Corporation is a global leader in ratings and integrated risk assessment, focused on transforming how the world sees risk. The Customer Success Manager Assoc role is responsible for driving customer success and engagement throughout the customer lifecycle by supporting adoption, retention, and long-term value at scale.

Responsibilities:

• Be accountable for customers’ overarching success, including adoption, account health, and retention
• Act as a trusted advisor by sharing industry best practices and resources such as training, user events, webinars, and product releases
• Lead one-to-many engagements, including hosting webinar-style training and empowering customers at scale through relevant resources
• Build cross-functional partnerships by contributing a customer-centric perspective to internal continuous improvement initiatives
• Organize and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
• Collaborate with team members to create and maintain training resources for end users
• Monitor and analyze customer usage of products
• Present utilization insights and recommendations to help clients optimize results
• Identify and track opportunities and risks within the assigned customer base
• Maintain strong product knowledge to support training, usage, and client satisfaction
• Support colleague development through product training and lunch-and-learn style sessions
• Coordinate customer-facing initiatives with other KYC and Data Apps teams, including marketing, product development, and beta programs
• Ability to travel as needed (up to 25% of the time)

Requirements:

• 2+ years of professional experience in customer success, account management, pre-sales or customer support roles
• Ability to work both independently and within a team environment, with high attention to detail
• Excellent verbal and written communication and presentation skills
• Undergraduate/first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing or related fields
• Experience in creating and leading scalable client-focused communications or campaigns
• Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency