Customer Success Manager | $50/hr Remote

Crossing Hurdles is a company focused on enhancing customer support through AI technology. They are seeking a Customer Support Specialist to evaluate AI-generated responses and improve customer success operations.

Responsibilities:

• Evaluate AI-generated responses involving customer support and service documentation
• Review service level agreements (SLAs), escalation records, support tickets, and knowledge base articles
• Assess AI understanding of troubleshooting workflows and customer communication processes
• Provide structured feedback on clarity, accuracy, and support quality
• Help improve AI systems used for customer success and support operations

Requirements:

• Experience in customer success, technical support, or customer operations at a SaaS or technology company
• Strong familiarity with support workflows, escalation handling, and troubleshooting documentation
• Ability to recognize high-quality customer communication and service practices
• Strong analytical thinking and document interpretation skills
• Excellent written communication and attention to detail
• Comfortable working independently in a remote environment