Service desk analyst (French)

• Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
• Should gather and analyzes information about the user s issue and determines the best way to resolve their problem.
• Managing, prioritizing, and documenting incoming questions and service desk tickets
• Resolving technical issues quickly and efficiently
• Installing and configuring software and meeting end-user needs
• Escalating any serious problems to relevant departments and teams
• Performing system updates, tests, and maintenance to avoid service interruptions.
• Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
• Producing user manuals and guidance for end-users
• Prior experience working on Service Now Ticketing tool.

Skills Required:

• Proficiency in diagnosing and resolving hardware and software issues efficiently.
• Proficiency in French language to support a French Service Desk and communicate effectively with French-speaking users.
• Familiarity with various operating systems such as Windows & macOS,
• Ability to install, configure, and support a wide range of software applications.
• Experience with and .