Beacon HillRemote
Managed Services Engineer
United States of America
Full Time
2 weeks ago
$110,000 - $130,000 USD
H1B Sponsor Likely
Key skills
Managed ServicesMSP environmentCisco Nexus switchingPalo Alto 3000-series firewallsMicrosoft 365AzureAzure networkingMicrosoft Entra IDEnterprise backup solutionsCommvaultBeamVMware vSphereESXiHyper-VDell server platformsHPE server platformsSAN storageNAS storageCompellentEqualLogicPowerVaultIsilonNexsanDisaster recoveryData protection toolsVeeamDattoRubrikLinux administrationPowerShellBashPythonSyslogSNMPCustomer-facing communicationEntra IDCommunicationFirewall
About this role
Beacon Hill is an established IT services firm looking for a Managed Services Engineer to join their growing team. The role involves acting as a trusted technical advisor to client IT teams, providing deep technical ownership, and supporting various customer environments across multiple industries.
Responsibilities:
- Owning technical delivery for managed services customers in a co‑delivery model
- Acting as a trusted advisor to client IT teams rather than a ticket-only engineer
- Supporting ~50 active customer environments across industries such as finance, healthcare, education, manufacturing, public sector, and technology
- Handling:
- Infrastructure troubleshooting and escalations
- Firewall and network changes
- Backup, DR, and recovery scenarios
- Microsoft 365, Azure, and identity-related work
- Participating in monthly customer meetings, roadmap discussions, and proactive planning
- Taking full ownership of tickets, projects, and monitoring within assigned accounts
- Collaborating closely with PMs, schedulers, and fellow engineers to deliver consistently high customer experience
Requirements:
- Strong hands-on experience in a Managed Services / MSP or enterprise IT environment
- Deep experience with: Cisco Nexus switching (troubleshooting, firmware upgrades)
- Deep experience with: Palo Alto 3000‑series firewalls
- Deep experience with: Microsoft 365 & Azure, including Azure networking and Microsoft Entra ID
- Deep experience with: Enterprise backup solutions (e.g., Commvault, Beam, or similar)
- Broad infrastructure experience across: VMware vSphere / ESXi and Hyper‑V
- Broad infrastructure experience across: Dell and HPE server platforms
- Broad infrastructure experience across: SAN / NAS storage (Compellent, EqualLogic, PowerVault, Isilon, Nexsan)
- Broad infrastructure experience across: Disaster recovery and data protection tools (Veeam, Datto, Rubrik)
- Comfortable with Linux administration and scripting (PowerShell, Bash, Python)
- Familiarity with monitoring tools (syslog, SNMP)
- Strong, customer‑facing communication skills
- Open to candidates with ~6+ years of experience
- Must be located in the Eastern Time Zone (U.S.)