Project Manager, Process Operations

Sand Cherry Associates excels in designing and delivering strategic customer-centric initiatives through data-empowered solutions. They are seeking a hands-on Broadband Enterprise Project Manager focused on process engineering operations to lead project coordination and support engineering initiatives in a telecommunications environment.

Responsibilities:

• Lead day-to-day project coordination activities across engineering and technical initiatives
• Facilitate cross-functional working sessions with engineering, operations, field services, provisioning, inventory, and technical teams
• Develop and maintain project plans, timelines, risks, dependencies, action logs, status reporting, and implementation tracking
• Document current-state and future-state processes, workflows, standard operating procedures (SOPs), and operational requirements
• Gather, document, and manage business requirements, functional requirements, process flows, use cases, and implementation requirements
• Identify process gaps, inefficiencies, manual activities, and workflow improvement opportunities
• Support initiatives focused on streamlining and automating provisioning, deployment, configuration, and installation workflows
• Assist in developing scalable processes that enable field technicians to provision and activate devices onsite rather than relying on pre-configured inventory or staging activities
• Coordinate with teams supporting provisioning systems, workflow automation tools, systems integration efforts, and operational platforms
• Prepare project updates, implementation plans, process documentation, meeting materials, and operational recommendations
• Drive follow-up actions, stakeholder alignment, issue resolution, and implementation coordination across multiple workstreams
• Communicate project status, process updates, risks, dependencies, and operational impacts to client stakeholders and leadership teams

Requirements:

• 5+ years of experience in Project Management, Process Engineering, PMO support, or related roles
• Experience supporting telecommunications, broadband, wireless, or field engineering environments
• Strong experience documenting business processes, workflows, business requirements, and operational procedures
• Experience facilitating operational and technical working sessions with cross-functional stakeholders
• Working knowledge of telecommunications networks, field installation, provisioning, inventory management, device deployment, or technician workflows
• Experience supporting process improvement, workflow automation, or systems implementation initiatives
• Strong organizational, execution, analytical, and stakeholder coordination skills
• Excellent communication, documentation, and presentation capabilities
• Proficiency with Microsoft Office, Visio, Lucidchart, MS Project, Jira, Confluence, or related project and process management tools
• Minimum of bachelor's degree required preferably in Business, IT, Computer Science, Finance
• Experience supporting Enterprise Engineering, PMO, or network engineering organizations is preferred
• Familiarity with provisioning systems, workflow automation tools, operational systems integration, device management platforms, or telecom activation workflows is preferred
• Experience supporting field operations, enterprise deployment initiatives, or operational readiness activities is preferred
• PMP certification is helpful