Senior Customer Success Architect - Isovalent

Cisco Isovalent, part of Cisco, specializes in open-source software and enterprise solutions for cloud native infrastructure. The Senior Customer Success Architect will engage with customers to ensure successful implementation of Cilium Enterprise, build technical relationships, and conduct workshops while collaborating with various teams to enhance customer experience.

Responsibilities:

• Help our customers be successful with Cilium Enterprise
• Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts
• Build deep technical relationships with key customer stakeholders and be a trusted advisor
• Conduct workshops for customers on our existing and new product capabilities
• Bring your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues
• Help create workshops, training material, reference architectures, product documentations and any relevant artifact that would help us provide additional value to our customers, deepen their understanding of our technology and run the most reliably in production
• Be continuously passionate about technology, an expert opinion and prior experience with Open Source Software (OSS), Kubernetes and cloud providers to build enterprise grade, scaled solutions solving networking, security, and observability needs for cloud native infrastructure
• Hunger to learn leading technology and collaborate with world class technical talent