AI Solutions Engineer, Mid-Market

Hightouch is a modern AI platform for marketing and growth teams, leveraging advancements in AI and cloud data warehouses. The Mid-Market Solutions Engineer will partner with Account Executives to drive technical sales, manage customer relationships, and deliver tailored product demonstrations while navigating complex buying committees.

Responsibilities:

• Lead technical discovery to deeply understand a customer’s data architecture, marketing workflows, and business objectives; and translate that into differentiated requirements and a compelling solution design
• Design and deliver tailored product demonstrations and architectural solutions spanning Hightouch’s suite of products
• Run proof-of-concept engagements end-to-end: scoping, designing, executing, and validating with the discipline and rigor required to close complex enterprise deals
• Build deep technical relationships with data engineers, architects, and marketing technologists becoming their trusted advisor
• Navigate complex buying committees, engaging confidently with technical teams, marketing leaders, and C-suite executives
• Serve as a technical advisor to enterprise customers adopting cutting-edge AI workflows, data activation, and decisioning capabilities using agents. Partner directly with Product and Engineering to shape the go-to-market strategy for Hightouch’s emerging AI and agentic products
• Leverage modern AI tooling to improve speed, creativity, and customer impact across the Solutions Engineering workflow

Requirements:

• 2+ years of progressive mid-market pre-sales or solutions engineering experience, including complex solution architecture across multi-stakeholder buying cycles
• Demonstrated ability to lead technical discovery, architectural whiteboarding, and solution design with both technical and business audiences, including C-suite stakeholders
• Deep familiarity with modern data ecosystems: cloud data warehouses, data modeling, data engineering, integrations, and APIs - and the ability to navigate a customer's data architecture confidently without needing to be a hands-on practitioner
• Proven ability to build technical champions and influence complex buying committees across engineering, marketing, and executive levels
• Experience in competitive sales motions. Familiarity with MEDDPICC, Command the Message, or equivalent value-selling frameworks is a strong plus
• Intellectual curiosity, high ambition, and humility. You want to keep getting better, and you are honest about what you do not yet know
• A team-first orientation where you elevate the people around you, operate within shared frameworks and processes, and measure yourself by more than your own quota
• Hands-on experience with Customer Data Platforms (CDPs), Marketing Automation, Data Warehouses, or similar technologies at the integration, architecture, or use case level
• Background collaborating with data engineering, science, or analytics teams, either as a customer or in a prior role
• Experience in a high-growth B2B SaaS company scaling through a significant inflection point
• Travel required for customer and team engagements