Business Systems Analyst

Brown & Brown is a company built on meritocracy that values self-starters committed to customer service. The Business Systems Analyst role involves reviewing and analyzing business systems, documenting requirements, and performing functionality testing to ensure alignment with business strategies.

Responsibilities:

• Interpret and comprehend the commercial products that the manager has assigned
• Participate in meetings with Business Managers where evaluation of system revisions are being discussed
• Support for rollout of new carriers and states, including coordinating with all functional departments within Arrowhead (Premium Accounting, Corporate Accounting, Mailroom, Imaging, Creative Communications, Marketing Operations, etc.)
• Identify and propose changes to systems and workflows based on areas in which are deemed inefficient, ineffective, costly to run, or time senstive
• Lead faciliated sessions with business users to identify system enhancements
• Document and gain sign-off on business requirements
• Track project progress through project schedules, project reports, meeting agendas and minutes, and other reporting mechanisms
• Communicate with project team members and external customers to insure that critical information is shared and that projects are on track
• Assist in organization of release dates for all version updates with carrier systems, vendor systems and business units
• Create training material and train end users on systems enhancements and new programs
• Maintain good relationships with carriers and outside vendors to ensure timely releases
• Analyze results and maintain documentation in accordance with established procedures
• Test the installation of new version releases and updates
• Provide feedback to Project Manager and Business Managers regarding product performance and testing issues
• Assist in the testing of other projects as needed
• Document and track issues and test results, then constructively and concisely reports findings or discrepancies
• Communicate and coordinate with business managers and carrier and system vendors on software issues, quality problems and corrective actions
• Participate in product and project meetings
• Ability to understand technical concepts and apply QA methods
• Relies on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required
• Other duties as assigned

Requirements:

• May require a bachelor's degree in a related area
• 2-5 years of experience in the field or in a related area
• Is familiar with commonly used concepts, practices, and procedures within the insurance field
• Familiar with relational database concepts, and client-server concepts
• Relies on experience and judgment to plan and accomplish goals
• Performs a variety of complicated tasks
• May lead and direct the work of others
• A wide degree of creativity and latitude is expected
• Ability to understand technical concepts and apply QA methods