AVP, Salesforce Development Manager

Walker & Dunlop is one of the largest providers of capital to the commercial real estate industry, committed to creating meaningful social, environmental, and economic change. The AVP, Salesforce Development Manager is responsible for the evolution, reliability, and delivery of the Salesforce platform, driving scalable architecture and ensuring high-quality solutions across multiple teams.

Responsibilities:

• Co-own the Salesforce roadmap and quarterly OKRs with the VP, CRM Strategy & Solutions; translate strategy into delivery plans and manage cross-team dependencies
• Lead execution across multiple initiatives and departments, ensuring predictable sprint delivery, scope control, and on-time outcomes for complex programs
• Measure and improve platform health and delivery performance by defining/monitoring KPIs, identifying bottlenecks, reducing cycle time, and increasing release confidence
• Proactively manage delivery and technical risk, escalating early and negotiating trade-offs while protecting quality, security, and long-term platform sustainability
• Oversee architecture and solution design across declarative and programmatic development to ensure scalable, performant, maintainable solutions
• Drive engineering excellence and continuous improvement through standards, reusable patterns, reference architectures, code quality practices, and resiliency upgrades
• Own CI/CD and release management maturity across multiple orgs, including branching strategy, automated validations/tests, approvals, and rollback planning
• Establish and enforce platform governance and security controls (access policies, role hierarchy, sharing model, permission sets, data quality, and environment strategy)
• Troubleshoot and resolve complex platform and integration issues and evaluate/adopt technologies and practices that improve speed, quality, and security
• Lead cross-functional planning and communication, removing blockers and clarifying ownership across teams; ensure PRDs/TDDs receive timely, actionable feedback through design reviews, Tech Talks, and postmortems
• Partner with product owners and stakeholders to refine requirements, manage scope, and deliver value across concurrent initiatives
• Lead, mentor, and develop Salesforce engineering teams (developers/admins) across Sales and Service Cloud orgs; set expectations, coach performance, enforce accountability, and build inclusive teams with strong hiring and succession plans
• Perform other duties as assigned

Requirements:

• Bachelor's degree in computer science, Engineering, or equivalent practical experience
• 10+ years of progressive software engineering experience, including significant hands-on Salesforce development
• 5+ years leading Salesforce/CRM engineering teams (people leadership and/or leading multiple teams)
• Demonstrated experience operating Salesforce at scale, ideally including multi-org support, mature release/change management, and enterprise integrations (especially MuleSoft)
• Salesforce Developer II
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer II
• Salesforce Certified MuleSoft Developer II
• Strong knowledge of object-oriented design, Salesforce architecture, and engineering best practices across Salesforce Sales Cloud, Service Cloud, Salesforce Privacy Center and ecosystem platforms including Box, Conga, and Odeseva
• Expertise in Apex (trigger frameworks, governor limits, bulkification) and Salesforce application architecture
• Strong Lightning experience (Lightning Web Components) and modern UI patterns
• Experience with integrations (REST/SOAP APIs), middleware patterns, and event-driven designs - leveraging tools such as MuleSoft
• Strong understanding of platform security and access governance (role hierarchy, sharing model, permission sets)
• Strong data management and modeling understanding (e.g., SQL, XML, JSON); experience with PostgreSQL
• Proven ability to deliver complex, cross-team initiatives with strong planning, dependency management, and execution discipline; experienced in Agile methodology including delivery tools such as Jira
• Ownership mindset and strong stakeholder partnership skills; demonstrates courtesy, respect, and thoughtfulness in collaboration across teams using tools like Slack and Zoom
• Deep familiarity with DevOps and delivery excellence, including source control and pipeline practices using GitLab, code quality and static analysis with SonarQube, and modern CI/CD and release management practices
• Backend application development experience using C# and the Microsoft .NET framework
• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders
• Salesforce Certified Integration Architecture Designer
• Salesforce Certified Development Lifecycle and Deployment Designer
• Salesforce Certified System Architect