Director of Enterprise Customer Success

Eve is redefining legal technology for plaintiff law firms, and they're building a team to drive this transformation. The Director of Enterprise Customer Success will lead the customer success strategy and build strong executive relationships with enterprise customers to ensure retention and expansion.

Responsibilities:

• Own the enterprise customer success strategy and renewal motion for all strategic accounts, and shape the long-term vision for the enterprise customer journey as the company continues to scale
• Build strong executive relationships with enterprise customers through frequent onsite visits, QBRs, and ongoing strategic engagement
• Drive renewal outcomes across a rapidly growing enterprise customer base, ensuring strong retention and expansion performance
• Establish a proactive, scalable enterprise success playbook and operating cadence
• Lead from the front in high-stakes customer situations, including escalations, executive alignment, and renewal negotiations
• Partner cross-functionally with Sales, Product, Support, and Leadership to advocate for customer needs and drive long-term account success
• Coach and mentor a growing enterprise CS organization
• Create a high-touch customer engagement model that strengthens influence, trust, and adoption across executive stakeholders