Business Analyst

Aditi Consulting is seeking a Business Analyst to support and implement network and telephony hardware/software deployments for North America-based stores. The role involves coordinating with construction resources, managing vendor relationships, and reporting on project statuses while addressing technical issues and service level escalations.

Responsibilities:

• Point of contact (POC) for North American Network/Telephony Store Activity (Construction/Deployment/Break-Fix):
• Proactively coordinate with construction resources for implementation of stores networking and telephony
• Configure network and telephony hardware across US and Canada markets
• Order network and telephony circuits to meet deadlines and coordinate implementation
• Research, diagnose, resolve or escalate technical and procedural networking issues
• Address service level escalations and escalate unresolved issues per guidelines
• Utilize available resources for prompt resolutions
• Develop relationships with key Business Partners in all departments within responsibility areas
• Effectively identify, communicate, and mitigate risks to meet deadlines
• Vendor Management:
• Utilization of shipping and receiving of warehouse activity
• Address service level escalations as required and drive to resolution
• Establish and maintain effective lines of communication with multiple vendors
• Engage in network escalations and troubleshooting with vendors
• Reporting and Misc. Projects:
• Update and maintain various means of inventory/reporting management Excel/PowerBI/Smartsheet/other
• Summarize complex environment of many ‘moving parts’ with dependencies
• Track project status and effectively and actively report back to leadership
• Provide weekly status summary reports for network related activities and changes

Requirements:

• Excellent verbal and written communication skills
• Analytical problem-solving skills and resourcefulness
• Must be self-motivated with the ability to work independently
• Smartsheet, Service Now, and proficiency with Microsoft Office Applications
• Ability to act quickly and professionally to identify and multitask multiple priorities
• Able to deal with ambiguity and adapt to change
• Capable to learn technical and procedural store retail environment
• Growth Mindset
• A BA/BS degree or equivalent work experience is preferred
• At least 4 years of previous IT experience is preferred
• At least 2 year of networking experience is preferred - Routers, Switches, LAN/WAN, IP, Zoom Telephony systems
• Previous project management or coordination is preferred