Customer Success Manager - APJ

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to improve developer productivity and operational efficiency. As a Customer Success Manager for APJ, you will help customers realize the value of GitLab by driving adoption and fostering long-term advocacy through strategic relationships and actionable insights.

Responsibilities:

• Build and maintain trusted advisor relationships with assigned customers across APJ, with a focus on adoption, measurable outcomes, and long-term satisfaction with GitLab
• Help customers with deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization
• Lead and participate in workshops that help customers understand and use the value of GitLab across their software development lifecycle
• Measure and monitor customer progress against critical performance indicators, and share insights with GitLab account stakeholders as well as customer sponsors and executives
• Turn customer product usage data into clear, actionable recommendations that support broader adoption and expansion of GitLab within customer environments
• Establish and manage regular customer touchpoints in line with service expectations to review strategic and technical objectives and adjust plans as needed
• Collaborate closely with Product Management, Engineering, Sales, and Professional Services to support issue resolution, share customer feedback, and align on customer success plans
• Contribute regional insight from APJ customer engagements to help improve how GitLab supports customers across different markets, business needs, and stages of maturity

Requirements:

• Experience in a customer-facing role focused on post-sales adoption, value realization, and customer advocacy
• Background in customer success, professional services, technical account management, or a related function with direct customer engagement
• Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows
• Knowledge of the software development lifecycle, including common development pipelines and tooling
• Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices
• Skill in turning product usage data and technical details into clear, actionable insights for both technical and executive stakeholders
• Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change
• Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships in the APJ region