Customer Success Manager - Remote

Emerson is a global leader in automation technology and software, and they are seeking a Customer Success Manager to drive customer adoption and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. The role involves leading customers through the toolchain lifecycle, ensuring the realization of product value, and developing strategies for customer engagement and account expansion.

Responsibilities:

• Develop and deploy proficiency plans for new and experienced users
• Embed NI collateral and best practices into account learning & development programs
• Integrate NI workflows into customer onboarding processes
• Deliver workshops and training sessions to reinforce best practices
• Drive structured onboarding and global user proficiency programs
• Lead hyper care support for pilot expansions and deployments
• Develop and execute software deployment strategies with customer sponsors
• Customize access, enablement, and workflows to align with account needs
• Monitor and respond to support trends and adoption barriers
• Track success metrics and ensure customers achieve measurable ROI
• Ensure pre-go-live readiness and successful launch outcomes
• Develop engagement strategies for executive sponsors and stakeholders
• Define and execute end-user insight capture and outreach strategies
• Build structured engagement cadences (meetings, communications, on-site visits)
• Translate customer needs into actionable plans
• Deliver QBRs and executive reviews to communicate value
• Assess whitespace and develop account expansion strategies
• Build success collateral to support growth and expansion
• Identify and actively manage customer risks and churn signals
• Equip sales teams with renewal positioning and negotiation insights
• Leverage sponsor relationships to mitigate renewal risk

Requirements:

• Bachelor's degree in engineering, math, physics, or technology
• 4+ years of experience in technical roles relevant to test engineering, software development, or comparable customer-facing roles
• Experience with test & measurement products and systems
• 30% of travel required
• Experience working with enterprise customers in technical environments
• Strong communication, presentation, and stakeholder management skills
• Ability to manage multiple accounts and programs simultaneously
• US Citizenship is required for this role
• Knowledge of software deployment, lifecycle management, and adoption strategies
• Understanding of software architecture, cloud environments, and on-premises IT landscapes
• Experience delivering training, workshops, or enablement programs
• Familiarity with CRM tools (e.g., Salesforce) and customer success metrics
• Demonstrated ability to influence executive stakeholders and drive expansion
• Experience with Aerospace, Defense, and Government Customers