TwoconnectRemote
Lead Technical Support Engineer – Midshift
Philippines
Full Time
1 hour ago
No Sponsorship
Key skills
Cyber SecurityPythonSQLPowerShellSQL ServerActive DirectoryCommunication
About this role
Role Overview
- Provide advanced remote technical support for enterprise security systems, including access control, CCTV, VMS, and intercom platforms.
- Troubleshoot and resolve complex issues involving networking, databases, Windows Server, and IT infrastructure.
- Support UK clients and field engineers with commissioning, configuration, integrations, and fault diagnostics.
- Manage support tickets, escalations, root cause analysis, and technical documentation in line with service standards.
- Diagnose network and system issues using tools such as Wireshark, SQL Server, RDP, and remote access platforms.
- Apply cybersecurity best practices, including MFA, patching, secure configurations, and access management.
- Contribute to process improvements, knowledge sharing, and the development of remote support procedures and documentation.
Requirements
- Bachelor’s degree in IT, Computer Science, Engineering, Cyber Security, or a related technical field is preferred.
- Minimum 3+ years of experience in technical support, service desk, ICT, or enterprise security systems support roles.
- Strong knowledge of access control, CCTV, VMS, intercom, IP-based security systems, and enterprise platforms such as Gallagher, Genetec, Lenel/S2, and Milestone.
- Solid understanding of networking, Windows Server, Active Directory, SQL Server, remote access tools, and IT infrastructure support.
- Familiarity with cybersecurity best practices, ITIL principles, ticketing systems, and remote support environments.
- Experience with scripting or automation tools such as PowerShell or Python, along with relevant technical certifications, is advantageous.
- Excellent communication, troubleshooting, documentation, and problem-solving skills, with the ability to work effectively in a UK-led remote support environment.
Tech Stack
- Cyber Security
- Python
- SQL
Benefits
- Work from home
- Monday to Friday 9AM to 6PM GMT / BST (adjustments will be made for daylight saving time)
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success