Senior Design Operations Program Manager

Mercury is a fintech company focused on transforming the banking experience through thoughtful design. They are seeking a Senior Design Operations Program Manager to enhance the design team's efficiency and culture, overseeing onboarding, processes, and team initiatives.

Responsibilities:

• Build simple processes and systems to ensure our Design org can scale effectively as it continues to grow year-over-year without unnecessary overhead
• Lead activities and initiatives that support a healthy design culture and quality goals such as all hands, onsites, and other team rituals
• Champion initiatives that elevate our employer brand and grow the Design team’s external presence through events, content, and community engagement
• Drive onboarding and enablement: Maintain and update onboarding programming in partnership with EPD Ops to ensure new designers ramp quickly and effectively
• Support tooling and workflow. Manage design tooling and partner with Procurement to secure new tools that improve efficiency, collaboration, and AI fluency
• Provide thought partnership to Design leaders, consulting and facilitating decision-making and collaborating on new ideas and initiatives
• Cultivate positive relationships with our partners to effectively identify and co-create solutions to address team roadblocks and inefficiencies
• Collaborate with designers, design leaders, and cross-functional partners along with partnering with Product Ops, Research Ops, and Eng Ops in supporting programs and processes across Eng, Product, and Design

Requirements:

• 3-6+ years of experience in a design-focused operations or program management role
• Excellent interpersonal, presentation, and communication skills
• Demonstrated high bar for quality and attention to detail, and fostering accountability
• Proven ability to influence without authority and coordinate across teams, product areas, and platforms to land new ways of working
• Demonstrated ownership of complex horizontal programs, including scoping, sequencing, making trade-offs, and engaging the right partners
• Ability to reflect, adapt quickly, and continuously improve in response to changing priorities and feedback
• Skill in anticipating and mitigating risks across people, process, and tools
• History of driving operational excellence by improving systems end-to-end, not just delivering individual projects