Customer Success Manager (D&I - India)

Planet is a company that utilizes space technology to benefit life on Earth through its extensive satellite imagery. The Customer Success Manager for India will manage relationships with military and governmental agencies, ensuring customer satisfaction and effective integration of Planet's geospatial solutions into their workflows.

Responsibilities:

• Act as the lead point of contact for high-stakes military and governmental agencies, fostering long-term partnerships built on trust and mission success
• Partner with customers to deeply understand their specific mission requirements. You will guide them in integrating Planet data into their existing geospatial workflows for applications such as border security, disaster response, and urban planning
• Masterfully navigate the complexities of Indian interagency relationships. You will identify key stakeholders across various ministries and build the necessary bridges to drive wide-scale adoption of Planet’s platform
• Own the renewal process and identify opportunities for growth. By demonstrating consistent value, you will ensure long-term contract stability and advocate for new use cases within your accounts
• Act as the internal 'Voice of the Indian Government' within Planet, collaborating with Product, Sales, and Engineering teams to influence our roadmap based on regional requirements
• Analyze and transit specific mission requirements into value creation by navigating complex interagency relationships to integrate Planet’s solutions directly into existing workflows. Develop and execute Success Plans that define clear KPIs for the customer, ensuring their 'Mission Success' is quantifiable and visible to their leadership, and achieve value expansion by identifying new customers use cases

Requirements:

• 6+ years of experience working directly with the Indian Armed Forces and/or Central Government agencies. You understand the nuances of the Indian procurement landscape and bureaucratic decision-making
• Bachelor's degree in a relevant field
• A solid grasp of GIS, remote sensing, or satellite imagery applications. You don't need to be a developer, but you must be able to speak the language of geospatial analysts
• Ability to build connections across ministries and maintain relationships with both high-ranking officials and technical end-users
• Exceptional negotiation and presentation skills, with the ability to translate complex technical capabilities into strategic mission outcomes
• Ability to work independently in a remote environment while maintaining high levels of engagement with a global team. Individuals should possess excellent problem-solving skills with a proactive mindset, and ability to multitask and prioritize job requirements
• Excellent verbal and written communication skills in Hindi
• Professional working proficiency in English, the language of the company
• Willingness to travel
• Active armed forces reserve or veteran as a relevant intelligence professional
• Account Management or Customer Success experience serving Indian military and/or government customers
• Understanding of Indian government agencies, their procurement processes, and key initiatives related to defense & intelligence, and emergency management
• Experience with platforms like ArcGIS, QGIS, or Google Earth Engine