Customer Success Manager - UK

OpenSpace is a company focused on driving customer satisfaction and retention through effective onboarding and support. The Customer Success Manager will be responsible for managing a portfolio of mid-market and enterprise customers, ensuring they achieve value from the OpenSpace platform and fostering strong relationships with stakeholders.

Responsibilities:

• Serve as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts
• Build and maintain strong working relationships with operational and project-level stakeholders
• Deliver onboarding refreshers, usage reviews, and tailored training sessions to maximize time-to-value and drive sustained product engagement
• Monitor account health and usage trends to identify risks and drive proactive customer engagement
• Conduct discovery to understand customer workflows and recommend best practices aligned to their business goals
• Surface expansion and retention risks to account teams
• Support renewal processes by providing usage insights, ACV checks, documentation, and customer context
• Maintain accurate records of customer health, activity, and opportunities using tools like Salesforce and Catalyst. Track progress against KPIs for adoption, retention, and growth
• Travel to customer jobsites and offices (~25%) to build stronger relationships and deliver in-person support, when needed
• Partner with Sales, Product, and Marketing teams to deliver seamless experiences and ensure alignment on customer needs and product capabilities