Customer Success Manager III

Renaissance Learning is a global leader in pre-K–12 education technology. As a Customer Success Manager III, you will manage customer relationships, ensuring they achieve their desired outcomes while driving business success for Renaissance.

Responsibilities:

• Manage a portfolio of customers independently; build strategic relationships and drive business outcomes
• Deliver a strong customer experience across the full lifecycle, including onboarding and adoption
• Partner with Sales to execute account growth strategies, including upsell and cross-sell opportunities
• Own risk identification and account health; proactively address churn and escalate as needed
• Lead complex customer success initiatives and serve as an escalation point for key accounts
• Ensure customers understand product value and drive ongoing engagement and adoption
• Gather customer feedback and share insights with Product to inform improvements
• Support product-related inquiries and coordinate with internal teams to resolve issues
• Act as a subject matter expert and mentor to internal teams as needed

Requirements:

• 3-5 years experience in Customer Success required
• Strong understanding of the K12 education competitive landscape
• Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment
• Excellent CS strategy acumen with good business development and negotiating skills
• Strong interpersonal, written, presentation and oral communication skills
• Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers
• Experience within a SaaS education company