Customer Service

Hello Sunshine Travels is seeking an enthusiastic and detail-oriented Customer Service Representative to join their growing travel team. In this role, you'll provide world-class service to clients before, during, and after their trips, ensuring every traveler has a smooth, memorable experience.

Responsibilities:

• Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings
• Provide quotes, itineraries, and travel recommendations based on client preferences
• Handle changes, cancellations, and special requests with professionalism and care
• Maintain accurate client profiles and documentation
• Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently
• Follow up with clients post-travel to ensure satisfaction and encourage referrals
• Stay current on promotions, destinations, and supplier policies
• Support the sales and travel advisor team by ensuring excellent client experience

Requirements:

• Strong communication and problem-solving skills
• Self-motivated and organized, with attention to detail
• Comfortable working remotely and managing multiple clients at once
• Proficient in using online tools and booking platforms (training provided)
• Passion for travel and helping others create unforgettable memories!
• Customer service or hospitality experience preferred (travel industry a plus!)