Strategic Account Manager

Enterpret is focused on building the future of Customer Intelligence by transforming feedback and qualitative data into actionable insights through AI. They are seeking a Strategic Account Manager to lead and grow relationships with their largest enterprise customers, driving renewals, expansions, and long-term value.

Responsibilities:

• Own and expand relationships with our largest enterprise accounts, driving renewal and growth
• Serve as the primary strategic point of contact for senior customer stakeholders
• Develop and execute account growth strategies in collaboration with Customer Success, Sales, and Product
• Leverage a Challenger Sales & Force Management approach to provoke new perspectives, uncover growth opportunities, and position our solutions as critical to customer success
• Collaborate with internal teams to ensure a seamless customer experience—from pre-sales through implementation and beyond
• Analyze account performance and usage data to identify trends, risks, and opportunities for expansion
• Represent the customer internally, providing actionable insights that influence roadmap and go-to-market strategy
• Help design and operationalize the renewal and expansion motion as we scale