About this role

Job Position : IT System Administrator
Job Location : Nashville, TN (Onsite)
Job Duration : 6 Months

Job Description :

Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel
Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively
Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows
Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint

Regards,

C. Mageshwari

IT System Administrator

Key skills