About this role
Customer Support / Fraud Operations Specialist I
Description:
At least 1 year of relevant experience required. Conduct in-depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies across all business channels. Analyze relevant data to confirm or clear fraud, validate customer ID authentication, and identify violations of fraud policies that could adversely impact the company.
Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve the issue.
One year experience in fraud, customer service or a call center environment required.