Act as a technical Subject Matter Expert (SME) for DLP and CASB products for customers and colleagues.
Act as a mentor for analysts and other junior resources.
Lead solution troubleshooting, upgrades, patching, and break/fix scenarios in customer environments.
Collaborate with Program Analysts (PA) and other SSE’s to develop, configure, and tune policies/rules for customers’ systems.
Ensure optimal system configuration and server tuning to future-proof growing customer environments.
Escalate complex problems via a defined escalation path to product vendors and internal resources.
Utilize internal CRM for problem tracking and project development; inspect change requests for accuracy.
Assist the team in meeting all customer Service Level Objectives (SLOs).
Maintain awareness of industry trends, security news, and best practices.
Participate in on-call rotations after hours and on weekends, serving as a point of escalation as necessary.
Provide flexibility with schedule to cover job requirements.
Perform other duties as assigned.

A proven background in Information Security or Network Security.
Knowledge in corporate computer networking, technical support, system administration, Windows administration, Unix/Linux Operating System administration.
A Bachelor’s Degree in Computer Science, Information Technology, or related discipline. Experience may be considered in lieu of a degree.
2+ years of comprehensive DLP (Proofpoint, Symantec, McAfee/Trellix, or Forcepoint) and/or CASB (Proofpoint, CloudSOC/Elastica, Skyhigh, or NetSkope) experience.
Passion to find innovative and creative solutions to complex problems.
Ability to work effectively with team members and customers.
Possess the creativity and diplomatic tenacity to challenge the current model to improve efficiency and efficacy.
Self-motivated, with ability to manage and follow up on multiple tasks simultaneously.
Ability to communicate complex ideas and solutions to a variety of audiences.
Strong time-management skills.

Security Solution Engineer I – Information Protection

Key skills