Customer Success Manager (Enterprise / EC)

AltScore is hiring a high-performing, owner-minded Customer Success Manager to help scale one of the most critical functions in the company. This role focuses on owning the entire customer lifecycle and driving Net Dollar Retention while collaborating with various teams to ensure client success.

Responsibilities:

• Own the entire customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring clients achieve their business goals
• Drive Net Dollar Retention (NDR) across your portfolio by identifying usage growth opportunities and leading expansion strategies
• Act as the voice of the customer internally, working with Product and Engineering to prioritize features that solve real-world lending challenges
• Use data and critical thinking to anticipate risks, identify 'signal' in customer behavior, and guide long-term strategy
• Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of our Rails of Lending (RoL) platform
• Build high-trust, C-level relationships through high-touch engagement and in-person visits to key partners across LatAm
• Contribute to the 'playbook' for the CS function, improving standards and processes as the company grows