Owning the global post-sale customer journey (onboarding → adoption → retention)
Leading QBRs / EBRs with executive stakeholders
Building and executing outcome-based Success Plans
Driving adoption and aligning to measurable KPIs
Monitoring customer health and mitigating risks
Partnering with Sales, Services, Support, and Product
Elevating customer feedback into product and roadmap discussions

5–10 years in Customer Success, Consulting, or Strategic Account Management in B2B SaaS
Experience managing enterprise/global accounts
Proven experience leading QBRs / EBRs with executives
Demonstrated ability to drive cross-functional alignment without authority
Experience with CRM/CS tools (Salesforce, Gainsight)
Experience working with customers in the printing, packaging, or label industry; familiarity with packaging and print production workflows is highly preferred

Health, dental, vision, and 401(k) with match starting Day 1!
Flexible working hours in a US Remote environment, empowering you to collaborate globally while managing your schedule with autonomy and balance
Comprehensive health benefits to support you and your family
A strategic, high-impact role where you partner with global enterprise customers and influence real business outcomes
not just manage accounts
Professional onboarding and continuous learning opportunities
A highly collaborative, global team environment
Clear career growth and development pathways

Global Customer Success Manager

Key skills