Security Solution Engineer I - Information Protection

Proofpoint is a global leader in human- and agent-centric cybersecurity, focused on protecting how people, data, and AI agents connect across various platforms. They are seeking a Security Solution Engineer I who will manage the technical aspects of customer systems, ensuring security solutions like Data Loss Prevention (DLP) and Cloud Access Security Broker (CASB) are effectively configured and maintained.

Responsibilities:

• Act as a technical Subject Matter Expert (SME) for DLP and CASB products for customers and colleagues
• Act as a mentor for analysts and other junior resources
• Lead solution troubleshooting, upgrades, patching, and break/fix scenarios in customer environments
• Collaborate with Program Analysts (PA) and other SSE’s to develop, configure, and tune policies/rules for customers’ systems
• Ensure optimal system configuration and server tuning to future-proof growing customer environments
• Escalate complex problems via a defined escalation path to product vendors and internal resources
• Utilize internal CRM for problem tracking and project development; inspect change requests for accuracy
• Assist the team in meeting all customer Service Level Objectives (SLOs)
• Maintain awareness of industry trends, security news, and best practices
• Participate in on-call rotations after hours and on weekends, serving as a point of escalation as necessary
• Provide flexibility with schedule to cover job requirements
• Perform other duties as assigned

Requirements:

• A proven background in Information Security or Network Security
• Knowledge in corporate computer networking, technical support, system administration, Windows administration, Unix/Linux Operating System administration
• A Bachelor's Degree in Computer Science, Information Technology, or related discipline. Experience may be considered in lieu of a degree
• 2+ years of comprehensive DLP (Proofpoint, Symantec, McAfee/Trellix, or Forcepoint) and/or CASB (Proofpoint, CloudSOC/Elastica, Skyhigh, or NetSkope) experience
• Passion to find innovative and creative solutions to complex problems
• Ability to work effectively with team members and customers
• Possess the creativity and diplomatic tenacity to challenge the current model to improve efficiency and efficacy
• Self-motivated, with ability to manage and follow up on multiple tasks simultaneously
• Ability to communicate complex ideas and solutions to a variety of audiences
• Strong time-management skills
• 2+ years of comprehensive web proxy or email gateway experience
• 2+ years of MSSQL or Oracle Database experience
• Regular expression experience
• Scripting or programming knowledge in the languages of Perl, Python, Java, PowerShell, or Bash
• Vendor certifications in supported products
• Industry certifications such as CISSP, Network+, Security+, etc