Process Improvement Engineer

Mindful Health Solutions is a leading outpatient psychiatry group dedicated to helping patients heal and thrive. They are seeking a Process Improvement Engineer with Lean Six Sigma expertise to evaluate and optimize internal processes, focusing initially on Revenue Cycle Management and expanding to improve clinical, operational, and administrative functions.

Responsibilities:

• Analyze end-to-end RCM workflows, including internal teams and third-party vendors
• Identify root causes of denials, inefficiencies, and revenue leakage
• Lead Lean Six Sigma (DMAIC) initiatives to improve billing accuracy and cycle times
• Partner with third-party vendors to improve accountability, SLA adherence, and performance
• Develop and monitor KPIs (denial rates, AR days, clean claim rates, etc.)
• Conduct audits and performance reviews of billing operations
• Standardize workflows and implement best practices across the revenue cycle
• Expand process improvement efforts across clinical, operations, and administrative teams
• Evaluate cross-functional workflows and improve handoffs between departments
• Lead organization-wide initiatives to reduce variation, increase efficiency, and improve outcomes
• Drive process standardization across multi-site clinic operations
• Partner with leadership to identify and prioritize high-impact improvement opportunities
• Develop SOPs, documentation, and training materials to sustain improvements
• Build dashboards and reporting to track performance and drive decisions
• Present insights, progress, and recommendations to senior leadership
• Manage multiple projects and ensure successful implementation of initiatives

Requirements:

• Bachelor's degree in Industrial Engineering, Healthcare Administration, Business, or related field (Master's preferred)
• Lean Six Sigma certification required (Green Belt minimum; Black Belt preferred)
• 3–7+ years of experience in process improvement, operations, or healthcare performance improvement
• Experience working with third-party vendors and managing performance
• Strong analytical and problem-solving skills with a data-driven approach
• Proficiency in Excel and/or data visualization tools (Tableau, Power BI, etc.)
• Excellent communication skills with the ability to influence cross-functional stakeholders
• Proven ability to manage multiple projects and drive initiatives to completion
• Experience in multi-site clinic environments, ideally in mental health
• Background in change management and process standardization
• Experience scaling processes in a growing organization