Customer Success Manager

QbDVision is a fast-growing company in the Life Sciences industry, seeking a Customer Success Manager to support their digital solutions in the chemistry, manufacturing, and controls (CMC) space. The role involves building strategic relationships with customers, enhancing their knowledge of QbDVision's products, and ensuring their success through proactive engagement and change management strategies.

Responsibilities:

• Build trusting, strategic relationships with key customer stakeholders across various organizations in R&D, Operations and Manufacturing to drive successful business outcomes
• Expertise in QbDVision's products with a solid understanding of best practices to guide customers to the right solutions
• Serve as the customer's thought partner by enhancing their knowledge of QbDVision and driving awareness of the latest innovations QbDVision is releasing in the platform
• Monitor usage and identify opportunities, proactively addressing underutilization of seats and features to drive full value for customers
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build internal business cases
• Identify potential use cases not currently onboarded, partner with customers and Account Management to expand investment to additional teams and departments
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, training curriculum development, and customer enablement

Requirements:

• 3+ years working in life sciences, software or consulting
• Strong analytical and problem solving skills
• Experience working with global pharmaceutical companies
• Customer-facing consulting experience
• Managed relationships with executive stakeholders
• Ability to travel up to 20%