Sales Development Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. They are seeking a Sales Development Representative who will serve as the first voice a patient hears, managing phone conversations with empathy while verifying insurance and securing appointments across their clinics.

Responsibilities:

• Serve as the first point of contact for new patient leads
• Proactively connect with patients via inbound and outbound phone calls, email, and text
• Build rapport, answer questions, and guide patients to book consultations at over 60 nationwide clinics
• Communicate insurance coverage and payment options clearly to minimize booking barriers
• Verify insurance, initiate authorization requests, and manage CRM/EMR documentation
• Troubleshoot patient concerns and tailor your messaging to improve conversion rates (CVR)
• Collaborate with internal teams to ensure a seamless handoff to clinical care
• Continuously refine your approach based on feedback and performance data

Requirements:

• Experience in medical call centers, front desk patient scheduling, or insurance-based sales
• Deep understanding of healthcare workflows
• Confidence navigating insurance barriers
• Prior experience converting calls into booked visits
• Ability to guide patients, ask the right questions, and document accurately in EMRs
• Strong persuasion and objection-handling skills
• Ability to navigate multiple tools (CRM, EMR, and phone systems) simultaneously with high attention to detail under pressure
• Commitment to growth, with the ability to act on coaching and feedback quickly to improve performance
• High resilience to rejection
• Ability to maintain high engagement by making and taking up to 100 calls per day
• Ability to consistently book 10 to 15 evaluations with an ultrasound (U/S) per day
• Ability to achieve a 55%+ conversion rate on qualified calls
• Ability to deliver a consistent, patient-first experience aligned with QA guidelines and document 100% of interactions accurately in CRM/EMR systems
• Speed and efficiency in response times and follow-up
• Ability to improve conversion rates (CVR)
• Ability to troubleshoot patient concerns
• Ability to collaborate with internal teams to ensure a seamless handoff to clinical care
• Bilingual in Spanish and English
• Experience in sales (e.g., cold calling) or high-volume service environments (e.g., military or hospitality)
• Experience in medical call centers
• Experience in patient scheduling
• Experience in healthcare sales
• Experience in dental front desk operations
• Experience in insurance verification
• Experience in patient access
• Experience in high-volume call centers
• Experience in appointment setting
• Experience in healthcare customer service
• Experience in EMR & CRM documentation
• Experience in urgent care or specialty clinics
• Experience in inside sales or inbound sales environments
• Experience in revenue cycle or front-end RCM operations
• Experience in bilingual patient support
• Experience in consultative phone sales