Market Support Manager

Reeb Millwork is a company looking for a Market Support Manager to enhance customer service and sales growth in the Baltimore, Washington, and Northern VA Corridor. The role involves developing market strategies, managing customer relations, and training customer employees on products.

Responsibilities:

• Layout and utilize an effective game plan yearly to increase market share in the assigned territory. Review regularly and update management quarterly
• In conjunction with the TSM, aggressively seek out and pursue new business opportunities with existing accounts (new product lines) and new prospective accounts. Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
• Take direct responsibility for all customers in an assigned territory through in-depth contact. Assume consultative selling role with customer base. Answer customers questions about products, prices, availability, product uses and credit terms
• Effectively mediate between customer and Reeb Millwork. Be a good company steward and negotiate on behalf of the company. Work with the TSM on these types of situations
• Catalyst in getting managers or directors involved with specific customer (i.e. management visits, open house, etc)
• Train customers employees (counter and outside sales reps) on all products sold by Reeb on an ongoing basis as warranted by new employees and/or product changes
• Pursue and participate in local home shows and dealer functions ( i.e. Contractor Nights, trips to Reeb)
• Visit all accounts on a regular basis as needed and arranged by the Sales Manager and the specific customer
• Handle all homeowner complaints in a timely fashion. At minimum contact should be made with homeowner in 24 hours of receiving complaint from customer
• In conjunction with the TSM, oversee all accounts with regard to collections and past due invoices. Resolve all invoice discrepancies in a timely fashion
• Develop a thorough knowledge of all Reeb products so as to be considered the expert by the customers
• Excellent communicator and presenter. Will need to make sales presentations
• Keep management apprised of all competitive situations (i.e. pricing, promotions, conditions) by use of weekly sales reports and regular communication
• Develop an ongoing and positive relationship with the Reeb TSM, inside sales people and all Reeb co-workers
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates
• Call on installers, builders, specifiers, and architects to drive pull-through demand and grow sales for target products (both existing and new)
• Other duties as assigned

Requirements:

• High School Degree required
• Two to four years related experience
• MS office suite (power point, excel, word, e-mail and internet savvy)
• Valid drivers license required
• Safe driver history/record required for insurance and liability reason
• Bachelors Degree in related field