Own and manage the operational roadmap for Verint Operations Manager, including workflow standardization and optimization initiatives
Define enterprise standards for task design, workflow structure, prioritization, and execution governance
Translate operational execution requirements into platform capabilities, configuration standards, and system requirements
Ensure operational workflows align with performance, compliance, and service-level expectations
Maintain strong documentation discipline, including operational standards, configuration guidance, and platform runbooks
Serve as a trusted advisor and subject matter expert to operational leaders and execution teams
Act as the primary liaison between CX stakeholders and Technology Product Owners, ensuring shared understanding of business needs, performance intent, and platform capabilities
Partner with Technology Product Owners during sprint planning, backlog grooming, and delivery execution
Review analyst and vendor deliverables for quality, alignment to standards, and operational feasibility
Provide guidance and mentorship to Operational Analysts supporting Operations Manager initiatives
Communicate complex quality and analytics concepts in clear, executive ready language to support leadership decision making
Operate effectively in an agile, matrix based environment

Bachelor’s degree in Business Administration, Operations, Information Systems, or related field, or equivalent relevant experience
Extensive experience in back-office operational execution environments
Demonstrated experience providing operational product ownership or business consulting for enterprise workflow or task management platforms
Strong experience working at the intersection of operations and technology across complex, multi-account environments
Deep experience with Verint Operations Manager or comparable workflow orchestration solutions
Proven ability to standardize, optimize and scale operational execution models across multiple lines of business

Product Experience Owner – Verint Operations Manager

Key skills