AI Success Manager, East

Glean is a Work AI platform that enhances productivity through intelligent search and AI solutions. The AI Success Manager will lead customer implementations and engagements, ensuring successful deployments and driving measurable business outcomes through AI utilization.

Responsibilities:

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
• Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, andServices budget
• Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
• Guide and document improvements for onboarding processes, playbooks, and best practices
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives