Sr Account Manager-Carrier Sales

TDS Telecom is a provider of high-speed internet, TV entertainment, and phone services across the U.S. They are seeking a Senior Account Manager - Carrier Sales to maintain and grow existing carrier revenues while providing expert customer service to their carrier and wholesale customers. The role involves managing new circuit sales, renewing contracts, and fostering additional revenue growth through effective account management and sales strategies.

Responsibilities:

• Manage existing account base. Take new sales from signed contract through CAA project to acceptance by customer. Manage customer expectations on project completion and deliver contracted product to customer for testing. Actively manage the existing base to ensure we retain and grow the carrier/wholesale accounts in the future. Provide education on the industry, technology and TDS products and services
• Manage Metasolv records and ensure circuits are in the provisioning system and up to our order data standards. This may include, but is not limited to, TDM, dark fiber and Ethernet. Work with Product management on Carrier requirements for internal PAC projects
• Assist in managing customer relationship with named carrier/wholesale accounts. Handle MACD for named accounts and negotiate customer credits, if needed. Contact carrier customers to renew terms on contracts as term plan expire
• Guide carrier customers through the TDS special construction process (ATC). Notify customers, quote services, write & execute contracts, invoice and validate payment received
• Develop an annual tactical new and existing customer growth and retention plan to meet the monthly and annual goals. Craft and implement a personal action plan. Report activity and monitor progress on a weekly, monthly, and bi-annual basis. Meet regularly with manager to review overall achievement of goals
• Maintain customer and prospect information, and forecasts utilizing current quotes and compensation files
• Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs
• Perform other duties as assigned by manager, director or VP

Requirements:

• 3+ years of customer service experience
• 3+ years inside or outside sales experience
• 2+ years carrier telecommunications sales experience and/or experience with Special Access Products (i.e. Ethernet, Sonet, DS3s, t-1s, etc.)
• Must have and maintain a valid driver's license, insurance, and have access to reliable transportation
• Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred
• Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities
• Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal
• Well organized, good time management skills, ability to multi-task and close attention to detail
• Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers
• Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers
• Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices
• Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later
• History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision
• Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone
• Ability to work effectively with customers at “C” and other levels of management
• Confidence coupled with necessary empathy to quickly set any customer at ease
• Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience
• Ability to work independently or interdependently based upon the circumstances
• Must maintain satisfactory sales quotas