Project Manager

PCMI is a fast-growing provider of integrated software for Extended Warranty Management and F&I administration. The Project Manager role is crucial in ensuring new customers are onboarded and implemented efficiently while delivering an exceptional customer experience.

Responsibilities:

• Work closely with both internal and client team resources to lead and deliver PCRS software solutions. Navigate the end-to-end delivery terrain of the implementation, ensuring that project milestones align timely and within scope
• Serve as the central point of contact for both internal and client-side stakeholders (from project team to executives), fostering regular, transparent, and constructive communication
• Proactively identify potential risks and issues, formulating robust mitigation and resolution strategies
• Ensure optimal allocation and utilization of resources across workstreams
• Oversee project expenditures, ensuring fiscal responsibility and providing regular financial updates to senior management
• Uphold and enforce superior quality standards across all project deliverables
• Manage all project-related documentation, ensuring proper creation, maintenance, and archiving
• Advocate for and institute best practices and continuous improvement initiatives within the program

Requirements:

• Bachelor's Degree in Computer Science, Business, Engineering, Information Technology, or related field or equivalent work experience
• 2-4+ years as a customer facing Project Manager implementing SaaS solutions
• Experienced in resource scheduling, utilization targets, owning a budget, and have worked in a professional services setting
• Passionate about customer success, building relationships, and learning
• Complete knowledge and understanding of the software development lifecycle (SDLC)
• Competent with application software implementation and testing practices
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and at times stressful environment
• Ability to problem-solve and proactively resolve issues
• PMP Certification preferred
• Implementation experience with 4 month or longer deployment timelines that include data conversions and process improvement, preferred