PCMI is a fast-growing provider of integrated software for Extended Warranty Management and F&I administration. The Project Manager role is crucial in ensuring new customers are onboarded and implemented efficiently while delivering an exceptional customer experience.
Responsibilities:
- Work closely with both internal and client team resources to lead and deliver PCRS software solutions. Navigate the end-to-end delivery terrain of the implementation, ensuring that project milestones align timely and within scope
- Serve as the central point of contact for both internal and client-side stakeholders (from project team to executives), fostering regular, transparent, and constructive communication
- Proactively identify potential risks and issues, formulating robust mitigation and resolution strategies
- Ensure optimal allocation and utilization of resources across workstreams
- Oversee project expenditures, ensuring fiscal responsibility and providing regular financial updates to senior management
- Uphold and enforce superior quality standards across all project deliverables
- Manage all project-related documentation, ensuring proper creation, maintenance, and archiving
- Advocate for and institute best practices and continuous improvement initiatives within the program
Requirements:
- Bachelor's Degree in Computer Science, Business, Engineering, Information Technology, or related field or equivalent work experience
- 2-4+ years as a customer facing Project Manager implementing SaaS solutions
- Experienced in resource scheduling, utilization targets, owning a budget, and have worked in a professional services setting
- Passionate about customer success, building relationships, and learning
- Complete knowledge and understanding of the software development lifecycle (SDLC)
- Competent with application software implementation and testing practices
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to function well in a high-paced and at times stressful environment
- Ability to problem-solve and proactively resolve issues
- PMP Certification preferred
- Implementation experience with 4 month or longer deployment timelines that include data conversions and process improvement, preferred