Senior Manager - Project Program Manager

CVS Health is dedicated to building a world of health around every individual. They are seeking a Senior Manager - Project Program Manager to support the Care Management Center of Excellence by operationalizing care management components of program and system implementations, ensuring successful project management and stakeholder alignment.

Responsibilities:

• Engage stakeholders and align cross‑functional teams on new delivery models and processes
• Lead business readiness and change management activities
• Design and coordinate pilot launches and phased adoption waves
• Oversee performance measurement, adoption tracking, and benefits realization
• Support issue resolution, continuous improvement, and stabilization after go‑live

Requirements:

• At least 4 years of demonstrated success leading large-scale initiatives and projects
• Ability to navigate and manage multiple systems and databases, along with strong proficiency in the MS Office Suite
• Strong written and verbal communication skills, with the ability to engage effectively with stakeholders at all organizational levels—from C‑Suite leaders to frontline staff. Ability to build, maintain, and support productive relationships across cross-functional teams is key to success
• Proven ability to collaborate with internal and external partners to expand knowledge and improve our implementation processes
• Skilled in group facilitation and presentations that inform, influence, and drive action across diverse audiences
• Strong knowledge and proven experience in project management principles and practices
• Demonstrated ability to influence people and optimize implementations without direct authority
• Comprehensive understanding of managed care case management and care coordination, including CM systems and documentation standards
• Comprehensive understanding of business readiness practices particularly with system migrations
• Skilled in managing multiple project timelines simultaneously and consistently providing clear, evidence‑based progress updates across all phases of implementation
• Actively contribute to strategic initiatives and process‑improvement efforts by applying lessons learned
• Proficient in Microsoft Project, Asana, Monday.com and other project-management tools
• Adept at managing client expectations and fostering confidence through clear communication and reliable delivery