Defined Benefits Client Manager I - Virtual

Alight is a company dedicated to empowering clients to build a healthier and more financially secure workforce. The Defined Benefits Client Manager I is responsible for overseeing daily operational performance for assigned clients, managing operations teams, and serving as the primary contact for clients regarding service delivery.

Responsibilities:

• Utilizing expert knowledge of DB to interpret complex client requirements
• Addressing questions related to unique situations, participant inquires, client escalations and requirements
• Driving stable and consistent delivery from internal and external partners. Also using data to influence standardization and process innovation
• Managing ad hoc client projects such as spins, freezes and acquisitions
• Validating, managing and communicating iCAT results with clients
• Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency
• Communicating regularly with day-to-day client contact on delivery and projects
• Acting as point of contact to groups such as Customer Care and Shared Services for client specific items

Requirements:

• Have effective communication and influencing skills on domain and technical matters, internally and externally
• Possess analytical abilities and attention to detail when working with complex data
• Have a solutions-oriented focus and ability to report data to stakeholders
• Have advanced management and organizational skills with ability to adapt to change