Manager, Go-to-Market Coordinators

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. They are seeking a Manager of Go-Live Sales Coordinators to hire, train, and lead a team responsible for moving customers through the post-sale, pre-onboarding journey.

Responsibilities:

• Develop, support, and coach your team of Go-Live Sales Coordinators including 1:1’s, team meetings, and ongoing enablement and professional development
• Manage cross-functional relationships and customer expectations that contribute to a high level of customer satisfaction and project velocity
• Understanding the needs of the business to identify and target areas of opportunity within various project backlogs
• Play a key role in interviewing, hiring, and enabling team members to support the goals of the business in scaling operations efficiently

Requirements:

• At least 3 years of customer service, project management or payroll experience in comparable industries
• Strong leadership, teamwork, communication & cross-departmental collaboration skills
• Excellent customer service skills with the ability to coach and train others to do the same
• Ability to plan and manage at both the strategic and operational levels with autonomy while consistently monitoring the key metrics of the business and proactively driving process improvements
• Proficiency in Salesforce and the Google suite of software required
• Leadership experience is preferred, though a senior individual contributor may be considered