Retail Market Manager

SoFi is a next-generation financial services company and national bank that is transforming personal finance. As a Market Manager, you will lead a team of Retail Loan Originators, focusing on coaching, driving results, and ensuring a seamless lending experience for members.

Responsibilities:

• Coach & Elevate: Directly lead and develop a team of originators, fostering a culture of high accountability and continuous professional growth
• Drive Results: Own end-to-end production metrics, including lock volume, funding targets, pull-through rates, and cycle-time efficiency
• Master the Pipeline: Set clear expectations for daily activity, pipeline hygiene, and conversion discipline to ensure predictable throughput
• Expand the Reach: Execute go-to-market strategies by partnering with realtors, builders, and referral networks to diversify lead sources
• Bridge Sales & Ops: Act as the critical link between Sales and Operations, resolving complex pricing or execution escalations and driving process improvements
• Ensure Integrity: Maintain absolute adherence to the SAFE Act, regulatory requirements, and internal policies to mitigate risk and protect our members
• Lead Innovation: Support recruiting efforts and spearhead change management as we roll out new products and tech tools

Requirements:

• 3+ years of sales leadership experience, specifically within retail mortgage or consumer lending
• An active NMLS license and a Bachelor's degree (or equivalent industry experience)
• A documented track record of leading teams to meet or exceed rigorous sales and volume targets
• The ability to analyze data, identify production risks, and implement corrective actions in real-time
• Exceptional interpersonal skills with a 'member-first' mindset and a professional, collaborative demeanor
• Comfort working in a fast-paced, tech-forward environment where processes evolve quickly