Business Operations Analyst

BayOne Solutions is seeking a Business Operations Analyst to support the Global B2C Business Unit. This role will focus on driving business operations, performance visibility, and cross-functional coordination while ensuring strong operational rigor and supporting strategic planning processes.

Responsibilities:

• Drive and support key leadership operating cadences including Monthly Business Reviews (MBRs) and executive business reviews
• Ensure strong operational rigor through action tracking, documentation, accountability, and follow-through across leadership forums
• Support annual and long-range planning processes by coordinating timelines, deliverables, stakeholder alignment, and planning reviews
• Partner closely with Analytics, Product, Finance, and Business teams to synthesize insights into actionable business decisions
• Own weekly, monthly, and quarterly reporting for key seller performance metrics including:
• Seller Funnel Metrics
• CSAT (Customer Satisfaction)
• Seller Health Metrics
• Translate complex data into clear executive-level insights and business recommendations
• Partner with Analytics teams to prioritize reporting needs and improve visibility across Global B2C initiatives
• Drive adoption of AI tools and automation to improve reporting efficiency, workflow optimization, and insights generation
• Identify opportunities for operational improvements and scalable business processes
• Promote best practices and innovation across day-to-day operations

Requirements:

• Strong experience in Business Operations, Business Analytics, Program Management, or Strategy roles
• Proven ability to manage executive business cadences and cross-functional initiatives
• Advanced analytical and reporting skills with experience interpreting business performance metrics
• Experience presenting insights and business recommendations to senior leadership and executive stakeholders
• Strong stakeholder management and communication skills with the ability to influence without direct authority
• Ability to thrive in ambiguous, fast-moving environments while maintaining structure and accountability
• Excellent written and verbal communication skills
• Experience working in eCommerce, Marketplace, Retail Tech, or Consumer Internet industries
• Exposure to AI-enabled reporting, automation, or operational process improvements
• Experience partnering with Product, Finance, Analytics, and Operations teams in large matrix organizations