Commercial Application Support Business Analyst

JOB DESCRIPTION:

Job Title: Commercial Application Support Business Analyst

Location: Brooklyn, OH
Job Type: Onsite

Overview

We are seeking a detail-oriented and proactive Commercial Application Support Business Analyst to support and enhance critical business applications in a fast-paced corporate environment. This role is ideal for a professional who enjoys solving operational challenges, analyzing complex data, and collaborating across teams to drive process improvements and business efficiency.

As part of the operations and technology support function, you will work closely with stakeholders, end users, and technical teams to ensure business applications operate effectively while identifying opportunities for optimization and continuous improvement.

Key Responsibilities

• Provide application support for core commercial and operational business systems


• Analyze business processes, system workflows, and operational data to identify improvement opportunities


• Manage and troubleshoot application issues, escalating when necessary and ensuring timely resolution


• Conduct root cause analysis and support incident/problem management activities


• Gather, document, and implement business and technical requirements with high accuracy


• Collaborate with cross-functional teams including operations, technology, compliance, and business stakeholders


• Support change management initiatives, system enhancements, and process improvement projects


• Monitor application performance and assist with reporting, metrics, and operational dashboards


• Utilize tools such as MS Excel, Access, Jira, and data visualization techniques to manage and interpret large datasets


• Maintain documentation related to processes, procedures, workflows, and support activities


• Participate in testing, validation, and implementation of application updates and enhancements

Required Qualifications

• Excellent written and verbal communication skills


• Strong analytical thinking and decision-making capabilities


• Exceptional attention to detail and organizational skills


• Proficiency with Windows systems and MS Office applications, especially Excel and Access


• Experience creating pivots, graphs, and data visualizations for reporting and analysis


• Experience using Jira or similar project management/ticketing tools


• Ability to manage and analyze large datasets effectively


• Strong documentation and requirements management skills


• Demonstrated experience supporting operational change initiatives


• Ability to facilitate issue resolution and perform root cause analysis


• Strong stakeholder management and collaboration skills


• Understanding of business data analysis, operational processes, and risk management principles

Preferred Qualifications

• Bachelor's Degree or equivalent professional experience


• Experience in application support, business analysis, or related corporate environments


• Experience with technical troubleshooting and production application support


• Familiarity with back-office banking operations and transaction processing environments


• Exposure to 2nd and 3rd line support models


• Knowledge of compliance standards and operational controls


• Awareness of industry trends related to operational technology and process improvement

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.