Product Management Lead Analyst – Operations - Centene Support - Express Scripts - Remote

Cigna Healthcare is seeking a Product Management Lead Analyst to join their team focused on regulatory excellence and client success. The role involves shaping support strategies for Medicare, Medicaid, and Marketplace businesses while driving effective regulatory communications and operational plans.

Responsibilities:

• Drive high-quality regulatory and client communications that strengthen trust, support compliance, and improve the overall member and client experience
• Serve as a subject matter expert in regulated market operations, guiding internal teams and supporting client-facing conversations with clarity and confidence
• Translate CMS guidance and regulatory updates into actionable communication strategies and operational plans
• Partner with Audit, PMO, and Account teams to ensure timely and effective responses to audits, RFIs, policy verifications, and compliance inquiries
• Identify trends in issue tracking and performance data, using insights to improve processes, reduce risk, and enhance delivery
• Lead or support key projects that improve how the team manages communications, compliance workflows, and documentation practices
• Balance long-term initiatives with urgent priorities, ensuring key deliverables are met with accuracy and speed
• Coordinate cross-functional efforts to align business goals, regulatory expectations, and client needs
• Strengthen team performance by mentoring others, sharing best practices, and helping elevate overall team capabilities
• Bring forward new ideas and approaches that improve efficiency, simplify complexity, and create better outcomes for stakeholders

Requirements:

• 1+ year of experience in a health plan, PBM, or related healthcare environment
• Strong ability to manage competing priorities and deliver quality work in a fast-paced, deadline-driven setting
• Clear and confident communication skills, with the ability to simplify complex or technical information
• Demonstrated problem-solving skills with a thoughtful, solutions-oriented mindset
• Experience working across teams in a matrixed environment to drive results
• Working knowledge of Microsoft Office tools (Excel, Word, PowerPoint)
• Bachelor's degree in Healthcare Administration, Business, or a related field
• Experience supporting Medicare, Medicaid, and/or Marketplace (Exchange) lines of business
• Experience supporting audits, compliance activities, or regulatory communications
• Familiarity with process mapping, workflow improvement, or data analysis
• Experience leading or contributing to cross-functional projects
• Ability to influence without authority and build strong internal relationships