About this role
QVC Group is a Fortune 500 company that operates several leading retail brands, including Ballard Designs, Frontgate, Grandin Road, and Garnet Hill. They are seeking a Customer Service Specialist who will support these brands by answering inbound customer calls, problem-solving, and promoting products while managing a high volume of inquiries.
Responsibilities:
- Busy day handling our high volume of inbound customer inquiries
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls include confirming refunds, taking payments, placing orders, and analyzing account data
- Report to an assigned Customer Service Supervisor
Requirements:
- Provide a distraction free work from home environment
- 12+ months of service experience
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens
- Follow our computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)